Help

1. Choose your favourite Art Style or use your photo as is
2. Select a Photo Gift Product to upload your photo and add to cart
3. Checkout to finalise your order and provide any instructions such as sample preference, accent colour, cropping etc.

Yes you can! Just make sure you pay for one artwork process and then for any more products select “None – use my photo as is” from the Art Styles options so you don’t double-up on the artwork cost.

Yes you can! Please contact us with your requirements and we’ll process the order offline so you don’t pay the digital artwork cost.

We’re confident you’ll love the result of our My Photo As Art process however art is subjective and not all photos work in all situations. We’ll endeavour to work with you until you’re 100% happy.

Please refer to our Returns Policy for details.

We accept major credit cards (Visa, Mastercard, Amex), PayPal and Afterpay.

Providing we haven’t started your artwork, we can cancel an order if you contact us within 2 hours of purchasing.

No, our digital images are not hand-drawn. They are generated from the photos supplied to us using professional digital photo effects. This enables us to fully customise the final artwork by adjusting layers and colours, removing backgrounds, adding/removing brush strokes and detail, and minor photo-retouching such as removing blemishes. This is the difference between My Photo As Art and what you can do yourself with online filters and mobile apps.

No, we don’t offer multiple photos at this time. As our images are computer-generated and not hand-drawn/painted, they are created from a single photo only.

In our experience merging multiple photos can be tricky because of the difference in lighting and perspective, and often looks odd. A hand-drawn painting or drawing would be able to compensate for this.

To find a fine artist who could paint the photos together, you could try your local art school or Etsy.com.

Unfortunately we cannot print images without a license or artist’s permission. This is due to strict copyright laws that are enforced to protect the artist from their work being copied. Also these images are not usually high-enough quality or resolution to use.

If there is a specific image that you absolutely love but cannot find a license for, simply contact us at info@myphotoasart.com.au and we can find a suitable image you.

Our graphic artist inspects every image that is placed on order through our website. If there are any concerns over the quality we will contact you.

If you are concerned about your image quality, please email your photo to info@myphotoasart.com.au and we will check it before you place your order.

No problems! The My Photo to Art process often hides any blemishes, contrast issues or boring backgrounds. However, we will make minor adjustments to your image such as colour balance, contrast and exposure as required.

Check out the My Photo As Art pages for important Photo Tips.

We’ll do any minor retouching as required however it doesn’t include any major retouching such as making you look 10kg lighter, adding/removing objects or people etc 🙂 Please contact us for a quote for any special requirements.

The maximum file size is 10MB. If your image is too big to upload simply use a file transfer service such as Wetransfer, or email us on info@myphotoasart.com.au for assistance.

Yes you can! Select “None – use my photo as is” from the Art Styles menu options and upload your photo. We’ll print your original photo without any photo effects added.

Generally we will return the digital file at the same physical size and proportions as the photo you supply.

If your original photo is smaller than A4 size at print resolution, we do our best to enlarge to approx. A4 size (21cm x 29.7cm) at print resolution.

Each canvas is individually made as it is ordered – frames, printing, cutting, stretching, finishes and packing. Our production time is approximately 10 business days from when we place the order with our print supplier, and up to 15 business days for framed canvas. The delivery time is generally 3-5 business days if on the eastern seaboard of Australia and 8-12 business days for WA and NT and some country Australia destinations.

Our canvas material is artist-quality fine art 100% cotton canvas printed with archival pigment inks and finished with 4 coats of art varnish. This is the premium quality required by fine artists and photographers.

Yes our canvases are printed and manufactured in Noosa Australia to the highest standard. Our 3rd-party canvas supplier is 100% Australia owned and operated.

Upon receiving, please open the box IMMEDIATELY. If your order arrives damaged or the workmanship is faulty YOU MUST REPORT IT WITHIN 24 HOURS OF RECEIPT. We ask that you provide photographs of the damaged packaging and canvas and email this to us for assessment. If the damage has occurred in transit or we deem the fault to be a manufacturing error, your order will be reproduced. We will also ask that the damaged/faulty order is returned to our supplier, with additional tape covering the damaged area of the parcel, therefore it is imperative that you keep the original packaging.

A Mirror edge is a common effect we use to keep as much of the image within the frame as possible. We sample a small portion along each side of the canvas and flip it to sit on the sides of the frame. This is a popular technique we use for many family photos, weddings, and close-up images.

A picture edge is where your image continues to wrap along the edges of the canvas. This technique is best used for long distance photos or nature scenery. We do not recommend Picture Edge for close-up photography or portraits otherwise you’ll find 3.6cm cut off from the top, bottom and sides of your image.

This is a point of difference between us and our competitors who mainly use Picture Edge or don’t print on the edge at all.

All of our canvases are fitted with a wire on the back to support the weight of your canvas. Depending on the size, most of our canvases are lightweight enough to be supported by removable wall hooks.

We do not recommend hanging your canvas in direct sunlight or in exposed outdoor areas. Avoid areas with high-humidity such as small bathrooms.

We recommend using a duster to clean your canvases. Avoid using soapy or wet products as they can smear and damage your canvas.