Canvas Prints

FAQs

Q: Can you take multiple photos and put them together to create one image?
No, we don’t offer multiple photos at this time. As our images are computer-generated and not hand-drawn/painted, they are created from a single photo only.

To find a fine artist who could paint the photos together, you could try your local art school or Etsy.com.

Q: How long will it take?
Each canvas is individually made as it is ordered – frames, printing, cutting, stretching, finishes and packing. Our production time is approximately 5-10 business days for canvas prints, and 10-15 days for canvas prints plus frame, from when we place the order with our print supplier. The delivery time is generally 3-5 business days if on the eastern seaboard of Australia and up to 8-12 business days for WA, SA and NT and some country Australia destinations. Please remember to exclude and allow extra days for national and state public holidays for processing, production and delivery estimates.

Q: What makes your canvases such high-quality?
We use artist-quality premium fine art 100% cotton canvas, archival pigment inks, 4 coats of art varnish and kiln-dried bars. We have a colour-managed workflow to ensure colour accuracy.

Q: Are your canvases manufactured in Australia?
Yes our canvases are proudly printed, stretched and manufactured in Noosa on QLD’s Sunshine Coast.

Q: What is your return policy?
Upon receiving, please open the box IMMEDIATELY. If your order arrives damaged or the workmanship is faulty YOU MUST REPORT IT WITHIN 24 HOURS OF RECEIPT. We ask that you provide a photograph of the damaged goods and email this to us for assessment. If the damage has occurred in transit or we deem the fault to be a manufacturing error, your order will be reproduced. We will also ask that the damaged/faulty order is returned to our supplier, with additional tape covering the damaged area of the parcel, therefore it is imperative that you keep the original packaging.

Q: What is a Gallery Finish?
All our canvases arrive ready to hang! Gallery Finish gives a high-end professional finish. We carefully hide the staples and loose ends on the back of the canvas with brown framer’s tape as well as providing small felt wall paddings on each corner to protect your walls from any possible damage. The finished result will not affect how your canvas looks on the outside once hanging on your walls.

Q: What is a Mirror Edge?
A Mirror Edge is a common technique we use to keep as much of the image within the frame as possible. We sample a small portion along each side of the canvas and flip it to sit on the sides of the frame. This is a popular technique we use for many family photos, weddings, portraits and close-up images.

The alternative is Picture Edge where the image continues to wrap along the edges of the canvas. This technique is best used for long distance photos or nature scenery. We do not recommend Picture Edge for close-up photography or portraits otherwise you’ll find 3.6cm cut-off from the top, bottom and sides of your image! This is a point of difference between us and our competitors who mainly use Picture Edge or don’t print on the edge at all.

Q: What can you tell me about your frames?
Our canvas prints are stretched onto frames made of high quality, kiln dried pine and professionally constructed with bevelled edges (softened edges and corners which prevents the canvas from being pressured or dented).

Q: Do you offer international shipping?
Sorry, not at this time. We offer shipping within Australia only.

Q: Can I print an image that I found on image search?

Unfortunately we cannot print images without a license or artist’s permission. This is due to strict copyright laws that are enforced to protect the artist from their work being copied. Also these images are not usually high-enough quality or resolution to use.

If there is a specific image that you absolutely love but cannot find a license for, simply contact us at info@myphotoasart.com.au and we can find a suitable image for you.

Q: Can I use images taken from my mobile to print on large canvases?
Our graphic artist inspects every image that is placed on order through our website. If there are any concerns over the quality we will contact you with the details supplied on the order.

Q: I am not sure if my image can be printed at the size I would like?
If you are concerned about your image quality please email your photo to info@myphotoasart.com.au and we will check for you before you place your online order.

Q: What if my photos are not perfect?
No problems! The My Photo to Art process often hides any blemishes, contrast issues or boring backgrounds. However, we will adjust your image as required for colour balance, contrast, exposure and retouching.

If your original photo is good quality and around A4 size (21cm x 29.7cm) or larger at print resolution, we normally try to enlarge to approx. A3 size (29.7cm x 42cm) at print resolution. This will be suitable for large-format canvas prints.

Q: How do I hang my canvas when I get it?
All of our canvases are fitted with a wire on the back to support the weight of your canvas. Our canvases are light-weight enough to be supported by removable wall hooks!

Q: Can I hang my canvas outside?
We do not recommend hanging your canvas in direct sunlight or in exposed outdoor areas. Avoid areas that are high-humidity such as small bathrooms.

Q: What can I use to clean my canvas?
We recommend using a duster to clean your canvases. Avoid using soapy or wet products as they can smear and damage your canvas.